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How playinexchage Handles Your Personal Data

Our privacy policy sets out exactly what personal data we collect when you open an account, how we use it, and the controls you hold over it at…

Data collected only for account useUPI and Paytm details encrypted in transitYour right to access, correct, or delete dataIndia-specific legal framework appliedNo data sold to third parties

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What We Collect and Why We Collect It

playinexchage Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account on playinexchage, we collect your name, email address, mobile number, and the payment identifiers linked to UPI, Paytm, or PhonePe transactions you initiate. We also log device identifiers and session activity to maintain account security and detect unauthorised access. This data

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is processed under the Information Technology Act and applicable Indian data-protection rules. We retain transactional records for the period required by Indian financial regulations, and personal profile data for as long as your account remains active. You may request a copy of the data we hold,
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ask us to correct inaccuracies, or close your account and trigger deletion, subject to any legal retention obligations that apply at the time.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about this policy, want to exercise a data right, or need to report a concern about how your information was handled, our privacy team is reachable through…

Email the Privacy Team Send your data-access, correction, or deletion request to our dedicated privacy address. Include your registered mobile number so we can verify your identity before acting on any request.

Live Chat Support Open the chat widget from any page of playinexchage and select the privacy-policy topic. A support agent will log your request and route it to the data team within one business day.

Account Settings Panel Log in to your account, go to Settings, and find the Data and Privacy section. From there you can download your data, update consent choices, or submit a deletion request without contacting support at all.

DATA HANDLING PRACTICES

Six Ways We Protect What You Share With Us

We treat the information you share as something we hold in trust, not a resource to monetise.

Encrypted Storage at Rest

All account data, including payment identifiers linked to UPI and PhonePe, is stored with AES-256 encryption.

Cookie Controls in Your Browser

We use session cookies to keep you logged in and analytics cookies to understand which pages you visit most.

Account Security and Two-Factor Verification

Your account is protected by password hashing and optional two-factor authentication via your registered mobile number.

Data Retention Schedule

Profile data is held while your account is active and for up to three years after closure, as required by…

Who We Share Data With

We share transactional data with UPI and Paytm payment processors strictly to complete your deposit or withdrawal.

Requesting Changes to Your Data

To correct, export, or delete the information we hold, log in to Settings or contact the privacy team by email.

Questions We Hear Most About This Policy

These answers cover the most common questions we receive about how your data is handled at playinexchage. If your question is not here, reach the privacy team through the contact paths listed above.

We collect your full name, mobile number, email address, and date of birth for identity verification. We also record the payment identifiers — such as your UPI virtual payment address or Paytm mobile number — associated with transactions you make.

We retain the transaction reference ID and the payment method used for the period required under Indian financial regulations. The full payment credential is handled by the payment processor and is not stored on our servers after the session ends.

Yes. Log in to your account, go to Settings, and select Data and Privacy to download a copy. Alternatively, email our privacy team with your registered mobile number and we will send the export within fifteen working days of verifying your identity.

Submit a deletion request through the Data and Privacy section in Settings or email the privacy team directly. We will process the closure and delete your data once the legally required retention period for financial records has passed.

We share transactional data only with the payment processors — UPI networks, Paytm, PhonePe — needed to complete your deposits and withdrawals. We do not sell, rent, or transfer your personal data to advertisers or unrelated third parties.

Most profile fields — such as your mobile number or email address — can be updated directly in Account Settings. For identity documents or date-of-birth corrections, contact the privacy team by email with the corrected information and we will verify and update within five working days.

This policy is written for account holders where local law permits access to playinexchage. Eligibility to hold an account depends on local law in your jurisdiction; the privacy protections described here apply to accounts opened where access is legally permitted.

How playinexchage Handles Your Personal Data

Reach Our Privacy Team Directly

Six Ways We Protect What You Share With Us

Encrypted Storage at Rest

Cookie Controls in Your Browser

Account Security and Two-Factor Verification

Data Retention Schedule

Who We Share Data With

Requesting Changes to Your Data

Questions We Hear Most About This Policy

01 What personal data does playinexchage collect when I open an account?

02 Is my UPI or PhonePe payment data stored after a transaction completes?

03 Can I request a copy of all the data you hold about me?

04 How do I ask playinexchage to delete my account and personal data?

05 Does playinexchage share my data with any outside companies?

06 How can I update or correct inaccurate information in my account?

07 Does this privacy policy apply if I access the site from outside India?

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